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Dropbox

Dropbox is a cloud file storage and collaboration platform teams use to store, share, and manage documents, media, and project files. For many organizations, Dropbox is the source of truth for contracts, assets, design files, reports, and shared resources.

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Overview

Teams reference files while responding to tickets, reviewing deals, collaborating in Slack, updating CRMs, managing projects, or working inside internal tools. PixieBrix connects to Dropbox and distributes file context across the browser, so teams can find, reference, and act on files directly where work happens. Dropbox remains the system of record; PixieBrix brings it into the flow of work.

Actions

Query Dropbox Files From Any Tool

PixieBrix lets teams search and surface Dropbox files and folders directly from Zendesk, Salesforce, Slack, Gmail, or internal web apps - without navigating Dropbox folders.

Surface Relevant Files Automatically

PixieBrix detects context such as customer, project, ticket, or keyword and automatically surfaces the most relevant Dropbox content alongside the workflow.

Update and Share Files in the Flow of Work

Teams can attach links, add context, or reference the latest version of a file directly from the tool they’re using - ensuring everyone works from the same source.

Generate Summaries and Responses From File Content

Users can turn Dropbox documents into summaries, explanations, internal notes, or customer-ready responses directly inside their current workflow.

Identify and Fill Content Gaps

When no relevant file exists, PixieBrix can prompt users to create or upload new content, keeping shared knowledge complete and up to date.

Benefits

File Access Where Work Happens

Teams no longer hunt through folders or switch apps. The right Dropbox files appear automatically in context.

Faster Collaboration and Decision-Making

Support, sales, product, and operations teams reference shared files instantly, reducing delays and confusion.

More Accurate, Up-to-Date Content Usage

Because teams always reference the latest file in context, outdated attachments and duplicate versions disappear.

Reduced Context Switching

PixieBrix eliminates tab-hopping between Dropbox and other systems, keeping teams focused.

Better Cross-Team Alignment

Everyone works from the same approved files, even while using different tools day to day.