Use Freshdesk From Any Browser-Based Tool

Agents can create new tickets, update existing ones, or add internal notes from wherever they discover new insights - leaving no gap between finding information and logging it.

Translate Messages Across the Browser

Agents can translate inbound or outbound messages instantly - improving multilingual support without copying/pasting content or switching tools.

Generate AI-Assisted Responses in the Flow of Work

PixieBrix drafts responses, rewrites replies, and proposes next steps directly inside the tool the agent is using. AI adapts to the surrounding content - a ticket, a doc, a spec, a customer message, or an internal note.

Summarize Tickets and Research Context Anywhere

PixieBrix provides concise summaries of long email chains, chat threads, CRM notes, documentation pages, Slack conversations, or product logs - whether the agent is in Freshdesk or researching elsewhere.

Faster Understanding, Faster Resolutions

Summaries and autogenerated drafts help agents handle complex issues more quickly and more confidently.

Reduced Context Switching

Agents stop bouncing between Freshdesk and other tools - Freshdesk context follow the workflow.

Better Customer Experiences

Agents deliver faster, clearer, more accurate responses powered by AI that understands the surrounding context.