Query Document360 Articles From Any Tool

PixieBrix lets teams search and surface Document360 articles directly from Zendesk, Salesforce, Jira, Slack, Gmail, Confluence, or internal web apps — no need to open the knowledge base.

Proactively Surface Relevant Documentation

PixieBrix detects context such as ticket content, customer issue, product area, or keyword and automatically displays the most relevant Document360 articles alongside the workflow.

Generate Summaries and Responses From Articles

Users can turn Document360 content into concise summaries, step-by-step instructions, or customer-ready responses directly inside the tool they’re using.

Identify and Capture Knowledge Gaps

When no relevant article exists, PixieBrix can prompt users to flag gaps or create new documentation, helping teams continuously improve knowledge coverage.

Unify Knowledge Across Support and Product Workflows

Support, product, and success teams all reference the same Document360 content, embedded directly into their daily tools.

Knowledge Where Questions Arise

Teams no longer hunt through a help center. The right Document360 article appears automatically when it’s needed.

Faster, More Accurate Responses

Agents resolve issues faster and with greater consistency by referencing trusted documentation in context.

More Up-to-Date Documentation

Knowledge gaps are identified at the moment they surface, keeping the knowledge base current and relevant.

Reduced Context Switching

PixieBrix eliminates tab-hopping between Document360 and other tools, keeping teams focused.

Consistent Customer and Internal Experiences

Everyone works from the same approved documentation, improving accuracy across support, sales, and internal teams.