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Confluence

Confluence is where teams plan projects, document decisions, and share knowledge.

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Overview

Access Confluence knowledge anywhere you work. Instead of searching manually or jumping between tools, PixieBrix brings Confluence into the flow of work by turning it into a browser-wide knowledge layer. Users can query pages from any tab, automatically surface the right documentation when a ticket or task requires it, update content the moment a gap appears, and generate summaries or responses from Confluence pages inside any other tool. Confluence remains the source of truth; PixieBrix makes that truth available everywhere.

Actions

Query Confluence From Any Tool

Search Confluence pages directly from Zendesk, Gmail, Salesforce, Notion, or any internal application. PixieBrix fetches and displays the most relevant pages inline - no tab-switching required.

Create or Update Confluence Pages in the Flow of Work

When agents or engineers discover outdated instructions or missing steps, they can update or create pages without leaving their current surface. Knowledge is corrected the moment the gap becomes visible.

Proactively Surface the Right Documentation

PixieBrix detects context - words in a ticket, fields in a Jira issue, the product area in a CRM record - and automatically surfaces the Confluence pages most relevant to the work at hand.

Generate Responses & Summaries From Confluence Content

Teams can instantly convert Confluence pages into summaries, troubleshooting steps, customer responses, onboarding guides, internal explanations, or formatted notes. These outputs appear inside whichever tool the user is currently using.

Identify and Fill Knowledge Gaps

If no relevant Confluence page exists, PixieBrix highlights the gap and prompts users to create or update documentation immediately. Knowledge improves continuously.

Benefits

Knowledge Appears When and Where It’s Needed

Teams don’t waste time searching, browsing spaces, or guessing keywords. PixieBrix brings the right Confluence content to them.

Documentation Stays Fresh and Accurate

Because updates happen in the moment - inside the tools where issues are found - Confluence pages stay current across product, support, and engineering.

Cross-Team Alignment Improves

Support, success, product, engineering, and operations use the same authoritative content without relying on manual searches or outdated docs.

Reduced Context Switching

Teams stay focused because they no longer toggle between Confluence and other tools. Knowledge flows into the task rather than interrupting it.

Higher Quality Customer and Internal Outcomes

Better answers, faster resolutions, and more accurate troubleshooting all flow from knowledge delivered at the exact point of need.